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tech driven. people powered.

Support Service

The SEP2 Support Service

Our experts, available to you, when you need it, 24x7x365.

SEP2 support services provide remote assistance to your organisation across the range of cyber security solutions that you have deployed, taking our expertise to help fix your problems.

Our teams know that business impact and criticality is measured differently by different people, and we react accordingly.

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The SEP2 Support Service SLA Matrix

Service Level Agreement

One of the most important elements of our service is our SLA.

We provide 24x7x365 services, you can always get in touch with us when you need us.

Our standard SLA is available to all of our SEP2 Support Service customers, and if we need to alter an SLA to your requirement then please contact us about this.

Accreditation and Qualification

When you need assistance, you need to talk to someone who knows what they are doing and knows how to help you.

The SEP2 Support Service is delivered by our team of experts. We have accreditations across all of the vendors that we support, and a number of industry-standard, vendor-neutral qualifications.

 

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Why Choose Us

Our values inspire and guide us towards cyber security excellence

SEP2 are cyber-security specialists whose success is built on five values:

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Honesty

We have always worked hard to ensure that we are offering an honest and transparent set of solutions to our clients. This means always prioritising the right solutions to our customers.

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Committed to Good

SEP2 is an honourable organisation guided by a strong moral compass. We live this value with authenticity; it is not about simply ticking a social responsibility box. We understand that we are on the side of ‘good’ in a continuing war against cyber criminality, and that we have a purpose and duty to perform.

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Passion

No matter who you talk to at SEP2, you will find someone truly passionate about the sector that they are working in. We are fanatical about the sector – working in cyber security really means something to each and every one of us.

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Tech Driven

Cyber Security is by nature a tech-heavy sector. It is fast-moving and complex. This is why we only partner with vendors that truly understand the sector and have solutions that are tried and tested. We fundamentally believe in our portfolio of vendor solutions.
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People Powered

We understand that the tech alone is not going to provide you with the security you need. It is our job to know these solutions inside-out to ensure they are right for your requirements. We understand that we need to listen and be proactive. We live our ‘people powered’ value and have a proud history of investing in apprentices to help us grow.

Every SEP2 colleague lives these values every day. We have a culture of passionate people who work as a team that will never leave a job incomplete.

You're not alone

Explore more Technology Partners

We align ourselves with world-class cyber-security vendors, whose solutions cannot be bettered. Take a look at our other partners and see what they have to offer your business today.

Tech Driven. People Powered.

Protect your business today

To find out more about how we can secure your organisation against all forms of cyber security attack, get in touch with SEP2 now or sign up to our newsletter.

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Looking for a different service or solution?

We offer a number of services and solutions to help protect you and your business. Take a look below at what else we have to offer. 

Want to know more about our Support Service?

Download a copy of our Support Service overview for more info and to help answer any questions. 

Your data will be handled in accordance with our Privacy Notice

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join our newsletter today

To find out more about how we can secure your organisation against all forms of cyber security attack sign up to our newsletter.

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Want to know more about Professional Services?

Download a copy of our Professional Services overview for more info and to help answer any questions. 

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Kieron sitting at a desk in the SEP2 office posing for his headshot

Kieron

Central Response Team Manager

Kieron has been with SEP2 since 2019 and works in our support team.

For Kieron, there is no typical day at SEP2, for one day he can be working through open tickets, another day you could be working on a priority case for the duration of the day, and another day you could be working on an ongoing project, but what Kieron enjoys is that the mix of challenges keeps the role fresh and interesting.

Kieron likes that within the support team everybody works well together, and shares knowledge between every level and are constantly being encouraged to learn.

In his spare time, Kieron’s current favourite hobby is working on his allotment, which gives him a nice change of scenery and a break from technology.

Support Service overview

Download PDF

View the PDF to find out more about how we can support you organisations cyber security efforts.

Your data will be handled in accordance with our Privacy Notice