Written by Paul Starr, CEO of SEP2.Â
Connect on LinkedIn.
A Year In ReviewÂ
As we approach the festive period and the end of 2024, it’s a great time to reflect on the milestones and achievements that have taken place at SEP2. Each year has been a whirlwind, and 2024 was no exception. I’d like to take this opportunity to reflect on and celebrate our collective successes.Â
Innovation and Growth
In 2024, SEP2 achieved significant innovation and growth, launching new products and services that complement our existing offerings, resulting in a diverse portfolio:
Our dedication to service excellence and technological advancements has also fuelled remarkable team growth, with a 41% increase in employees.
Customer Engagement
Our focus on enhancing customer engagement has had a significant impact with the implementation of our Customer Success Team. SEP2 thrives on driving customer success and delivering exceptional services. By creating a dedicated team focusing on customer onboarding, engagement, and ongoing support, we ensure that customers derive maximum value from our products or services. The feedback we have received has been positive, indicating that our efforts to prioritise customer satisfaction are making a substantial impact. I’m looking forward to seeing what this team can achieve in the new year. Â
Hannah Richardson, Customer Success Manager
Tracey Wardell, Customer Onboarding Manager
Team Achievements
None of this would have been possible without the dedication of our teams across Sales, Finance, Operations, People, and Technical departments. This year, we’ve welcomed new talent and seen existing members take on new challenges. I would like to express my appreciation for the SOC team and its leadership. At the beginning of the year, to better suit our customer needs and our abilities to execute our services, we needed to make substantial changes to the structure of the SOC team management which could very easily have been disruptive, but the team members persisted and delivered exceptional service. With stability and recent investment in talented professionals, I am very proud of our SOC and its team members. The collaborative spirit and commitment to excellence from our teams have been the driving forces behind SEP2’s success. We have invested in professional development by providing resources and opportunities for the growth of our team members. This includes access to various training resources for technical and career development, as well as tools for technical simulation and hands-on learning.
Looking Ahead
As we look forward to 2025, we are filled with optimism and excitement. The foundation we’ve built this year sets the stage for even greater achievements in the coming months. We remain committed to our mission of innovation, customer satisfaction, and growth. Together, we will continue to reach new heights and make a lasting impact.
A sincere thank you for being a part of our journey this year.
Follow us on LinkedIn to keep up to date with SEP2 news and updates.